We recently received this letter by one of our clients:
Anthony,
I wanted to let you know that after 20 years, I have not forgotten who takes care of my insurance needs and issues. First, I want to make sure that you thank your staff. They are a wonderful group and are always willing to answer questions and look for better deals.
Several weeks ago I attended a meeting. During this meeting an insurance company presented their goods and services to our group. Many of my friends went up to the table and signed up for various insurance policies. The owner of the insurance company looked at me and said, "All your friends have bought some sort of insurance from me." "I have saved them money," was his sales pitch. I chuckled and told him that I have been with the same insurance company for 20 years. I also told him that a mere $20, 30, 40 or even a $100 would not be enough of a savings. The insurance agent asked why? I simply told him, "if I have an issue, my current agent and company takes care of it with one phone call from me. There is no running around and no chasing paper work. Most important, after 20 years I have full trust. You cannot put a price tag on that type of relationship." I also told him that my agent has watched my children grow up, sends me a birthday card and from time to time checks on my well being. Again something you can't put a price tag on.
I told the agent I've been tempted by TV commercials and others that have pledged me savings. But when I looked back at incidents that have happened and the stress free environment, it was well worth the extra cost, if there even was an extra cost. The agent prepared a quote on my homeowners and my car. My savings: $15. I called EIFS the next day and Carol looked at my homeowner's policy and saved me $100.
Anthony, keep up the good work, and again praise your amazing staff. Don't forget next year's birthday.
Respectfully
Steve